NEW HOPE FOUNDATION operates as a rehabilitation and de-addiction center under the name Best Nasha Mukti Kendra, located in Shimla, Himachal Pradesh. We are committed to protecting the privacy, confidentiality, and security of personal and sensitive personal data of all individuals who interact with our services.
This Privacy Policy is published in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Scope of This Policy
This Privacy Policy applies to:
- Patients admitted to NEW HOPE FOUNDATION
- Family members, guardians, and attendants
- Visitors to our website
- Individuals contacting us via phone, email, WhatsApp, or online forms
2. Information We Collect
2.1 Personal Information
We may collect the following personal information: Name, age, gender, address, contact details, and identity proof details (if required for admission or legal compliance).
2.2 Sensitive Personal Data or Information (SPDI)
As defined under the SPDI Rules, this includes: Medical and psychological history, substance abuse treatment records, counseling notes, diagnosis, recovery progress, prescriptions, and rehabilitation plans.
2.3 Digital & Communication Data
We may also collect website enquiry form submissions and communications via Call, SMS, WhatsApp, or email.
3. Purpose of Collection and Use
Information is collected and processed strictly for the following purposes:
- Admission, treatment, rehabilitation, and aftercare services
- Medical consultation, therapy, and counseling
- Communication with patients and authorized family members
- Legal, regulatory, and record-keeping obligations
- Internal administrative purposes
4. Consent
By providing personal or sensitive personal data, you consent to its collection, storage, processing, and use in accordance with this Privacy Policy. Consent for Sensitive Personal Data is obtained at the time of admission or through written/electronic means. Consent may be withdrawn in writing, subject to applicable laws.
5. Disclosure of Information
NEW HOPE FOUNDATION does not sell, rent, or trade personal information. Information may be disclosed only:
- To medical professionals directly involved in patient care
- To authorized family members with patient consent
- When required by law, court order, or government authority
- In medical emergencies to protect life or safety
6. Data Security & Reasonable Practices
In accordance with Section 43A of the Information Technology Act, 2000, we implement restricted access to patient records, secure physical storage, password-protected digital systems, and confidentiality agreements with staff.
7. Data Retention
Data is retained only for as long as necessary to fulfill treatment, legal, or regulatory requirements, after which it is securely destroyed or anonymized.
8. Rights of Patients and Users
Patients have the right to access, review, and request correction of inaccurate data, withdraw consent where legally permissible, and raise grievances.
9. Photographs, Videos & Testimonials
No patient photographs, videos, or testimonials shall be used for marketing or publicity purposes without explicit written consent.
10. Third-Party Links
We are not responsible for the privacy practices of external websites linked on our site.
11. Grievance Redressal Officer
Grievance Officer
NEW HOPE FOUNDATION – Best Nasha Mukti Kendra
Teh. Theog, P.O. Jais, Vill – Gajeri, Theog, Himachal Pradesh 171201
📞 Phone: +91 98059 64646
📧 Email: newhopefoundation0010@gmail.com
All grievances will be addressed within 30 days from the date of receipt.
12. Amendments to This Policy
We reserve the right to modify this policy at any time. Updates are effective immediately upon publication.
13. Contact Information
For any questions, please contact the Grievance Officer at the details mentioned above.